Shipping

We make every effort to ship your order on the same or next day and will gladly ship worldwide. Expedited shipments are available for Austenitex customers residing in the Continental United States. If you need Saturday delivery please call 877.304.316L to speak with one of our sales representatives to make arrangements. Depending on location and package weight your shipping options will include services from UPS, USPS, FedEx and DHL.

Shipping and handling charges are based on the combined weight and the dimensions of your order.

Our carriers have established specific weight and size limits for individual packages. The restrictions below only pertain to individual packages, there are no limits to the total weight or the total number of packages in your shipment.

Due to our own packaging and carrier constraints, the longest package Austenitex will ship via UPS, USPS and FedEx is 96 inches. For DHL we can only ship up to 36 inch packages without making special arrangements. Please call or email for a shipping quote if you need to ship a length of tube or pipe longer than 3' via DHL.

Oversize packages and packages with a large size-to-weight ratio require special pricing and dimensional weight calculations. Tubing shipments may fall into one of UPS’s oversize categories.

If you would like to place an order that exceeds the above restrictions, we will gladly ship your order via a common carrier. Please call 877.304.316L to speak with one of our sales representatives to make arrangements.

Transit Times

Domestic – All 50 States & APO/FPO

ServiceTransit TimeSpecial Notes
USPS Ground Advantage2-5 DaysUp to 70 lbs
USPS Priority Mail2-3 DaysUp to 70 lbs
USPS Priority Mail Express1 day to most locationsUp to 70 lbs
FedEx Ground1-7 Business Days1-5 business days in contiguous 48 states; 3-7 business days to AK or HI
FedEx Express Saver3 Business DaysBy 4:30 p.m. to most areas
FedEx 2Day2 Business DaysBy 4:30 p.m. to most areas
FedEx 2Day A.M.2 Business DaysBy 10:30 a.m. to most areas
FedEx Standard OvernightNext Business DayBy 3:00 p.m. to most areas
FedEx Priority OvernightNext Business DayBy 10:30 a.m. to most areas
FedEx First OvernightNext Business DayBy 8, 8:30, or 9 a.m. to most areas
UPS Ground1-5 Business DaysDelivery by End of Day
UPS 3 Day Select3 Business DaysDelivery by End of Day
UPS 2nd Day Air2 Business DaysDelivery by End of Day
UPS Next Day AirAt your convenience.
Between 8:00 am and 5:00 pm Mon-Fri
Must be picked up at our warehouse.
Facility located in Wilmington, Delaware
Will Call - In-Store PickupNext Business DayDelivery typically by 10:30 am
(Call for Saturday delivery)

Canada

ServiceTransit TimeSpecial Notes
DHL Express1 DayDelivery by End of Day
UPS StandardDay Definite by Date ScheduledDelivery by End of Day
FedEx International Ground2-7 Business DaysN/A
FedEx International Economy2-5 Business DaysN/A
FedEx International Priority1-3 Business DaysDelivery by End of Day
FedEx International First1-3 Business DaysDelivery as early as 10 a.m.; select postal codes
FedEx International Next FlightNext Available Flight24 hours a day to most areas
USPS Express Mail International3-5 Business DaysDelivery by End of Day
USPS Priority Mail International6-10 Business DaysDelivery by End of Day
USPS First Class InternationalVaries by DestinationLess than 4 lbs

International

ServiceTransit TimeSpecial Notes
DHL Express1-6+ DaysDelivery by End of Day
UPS Worldwide Express1-3 Business DaysDelivery by 10:30 am or 12 pm
UPS Worldwide Saver1-3 Business DaysDelivery by End of Day
UPS Worldwide Expedited2-5 Business DaysDelivery by End of Day
FedEx International Economy2-5 Business DaysTo more than 215 countries and territories
FedEx International Priority1-3 Business DaysDelivery by End of Day to more than 220 countries and territories
FedEx International First1-3 Business DaysDelivery as early as 10 a.m. to select postal codes in 20 countries
FedEx International Next FlightNext Available Flight24 hours a day to most areas in more than 220 countries and territories
USPS Express Mail International3-5 Business DaysDelivery by End of Day
USPS Priority Mail International6-10 Business DaysDelivery by End of Day
USPS First Class InternationalVaries by DestinationLess than 4 lbs

International Orders

We are happy to serve customers from all over the world. Please note that customs forms will be filled out as "merchandise" using your actual sale price as the value. We're not a great fan of customs taxes, but unfortunately it's illegal to try to avoid them. We hope you'll understand. Please contact your local post office or customs office to estimate potential customs charges to import our items from the USA. UPS Standard to Canada will be assessed a flat $10 brokerage fee on orders valued up to $200 in addition to any other duties and taxes that may be owed. (Note: The brokerage fee gradually increases on orders valued greater than $200).

Due to credit card verification issues with international addresses we require all orders shipping overseas to be paid via PayPal or wire transfer. Thank you for your understanding.

Please note when checking shipping rates in the shopping cart in order to obtain US Postal service rates for US Territories and Outlying Islands you must choose United States as your country. In order to obtain UPS shipping rates you must choose your specific US Territory or Island as the country. If you need assistance please do not hesitate to contact an Austenitex Sales Representative at 877.304.316L or sales@austenitex.com.

Order Issues

Please inspect all package contents upon receipt and report any discrepancies immediately. No claims will be accepted after more than 48 hours of delivery.

If an item is missing - Your order may be shipped in multiple boxes or from multiple locations at our discretion. You will not incur additional shipping charges for split shipments. Please locate your packing slip underneath of the shipping label attached to your package to see which items should be in a particular shipment. For multiple package shipments it will be found on the 1st package. If you have additional questions please feel free to contact us at 877.304.316L or sales@austenitex.com.

If your order didn’t arrive - All shipments from Austenitex can be tracked. For orders placed online, please see the item shipped email to find your tracking number. For orders placed via phone, tracking information will be found in PDF attachment of the invoice email you will receive. Please allow up to ten business days for orders shipped through the United States Postal Service or through a Freight Carrier to arrive.

If an item is damaged or defective - Your satisfaction is Austenitex's number one priority. If an item does not meet your expectations, simply return it to us following our return guidelines found below.

Returns Process

Austenitex is committed to selling only the highest quality products and providing outstanding customer service. If you are not completely satisfied with your purchase for any reason, we will gladly accept a return for exchange, merchandise credit, or refund. Please ensure the item you are returning is in the same original condition that you received it in, save all original tags, packaging, and paperwork in preparation for return.

Please contact us at sales@austenitex.com within 30 days of the purchase date to request a return authorization. Please include your First and Last name as well as your order number in your email.

All sales are final on any items marked clearance, closeout, or discontinued.

Restocking Fees

Days Since OrderRestocking Fee
0-30 DaysNo Restocking Fee
31-60 Days25% on Returned Items
More Than 60 DaysNot Returnable